Bovée Courtland L.; Thill John V. Business communication today

14th ed. — Pearson Education, 2017. — 702 p. — ISBN: 9781292215341, 1292215348.1. Professional Communication in a Digital, Social, Mobile World
2. Collaboration, Interpersonal Communication, and Business Etiquette
3. Communication Challenges in a Diverse, Global Marketplace
4. Planning Business Messages
5. Writing Business Messages
6. Completing Business MessagesHandbook of Grammar, Mechanics, and UsageFormat and Layout of Business Documents
7. Digital Media
8. Social Media
9. Visual Media
10. Writing Routine and Positive Messages
11. Writing Negative Messages
12. Writing Persuasive Messages
13. Finding, Evaluation, and Processing Information
14. Planning Reports and Proposals
15. Writing and Completing Reports and ProposalsDocumentation of Report Sources
16. Developing Presentations in a Social Media Environment
17. Enhancing Presentations with Slides and Other Visuals
18. Building Careers and Writing Resumes
19. Applying and Interviewing for Employment